When you first set up Celia, the app shows you a Recovery Phrase: a list of 12 secret words. Please take this seriously, because this phrase *is* your wallet. Anyone who has these 12 words can take everything in it, and anyone who loses them loses access for good.
How to keep it safe
Write the 12 words down on paper, in order, and store them somewhere private and offline. Do not screenshot them: as the app itself warns, screenshots can be read by other apps and backed up to the cloud, where they can be stolen. You can view your phrase again any time under Profile > Settings > Recovery Phrase, after entering your passcode.
What Celia can and cannot do
Celia never sees your recovery phrase, so we can never reset it or recover it for you. If it is lost, no one on earth can restore your crypto. We will also never ask you for it, in chat, by email, or on a call. Anyone who asks for your recovery phrase is trying to steal from you, no matter who they claim to be.