We are always happy to help. The quickest way to reach us is from inside the app, go to Profile > Settings > Support, or tap Contact support on any transaction's details. You can also email us at [email protected].

Please always include your Celia Cash username, it is how we find your account. Then add the details that fit your issue:

- For a cash or bank issue (deposit or withdrawal): the amount, the date and time, a screenshot of the transaction, and the 30-digit session ID from your bank's receipt. - For a crypto issue (buy, sell, send, or receive): the coin, the network, the amount, the time, and the transaction hash where you have it.

One last reminder: we will never ask for your recovery phrase, passcode, or full bank or card details.